Welcome to our Frequently Asked Questions Page. We will update this page as you ask us questions!
1. Do you ever take a day off? We do love our free time, though we don't get much of it here on the farm. That said, we like to spend holidays with our families. The online store and the retail store at our farm will be closed on all major holidays. (Note: You can still order online on holidays. We just won't be working to process it until the next business day.)
Holidays at the Dugger Family Farm include:
New Year's Day
We may close early on Christmas Eve or New Year's Eve or have unexpected circumstances that force us to close unexpectedly, so be sure to check our hours and give us a call if you're planning on paying us a visit.
2. Are holiday baskets exactly as pictured? Items in pictured holiday baskets on our site may change (and the baskets themselves may change) if we run out of stock, which can happen at any time because we're such a small operation. We will notify you before fulfilling any orders if something changes from what you're expecting to receive. That said, we're always happy to create a customized food basket for you to give someone as a gift. Please feel free to come by our store or give us a call to request a customized basket.
3. Can we bring our pets to the farm? We love animals just as much as the next guy (Ok. We likely love animals way more than the next guy.), but we have to say no to this question. Because some animals can be unpredictable, even the sweetest of them, we have to take the safety of our farm animals into account. There are also biological reasons for saying no. Sometimes, animals can bring unwanted diseases onto our farm, which can cause big problems for our critter crew. The good news here is this: We have plenty of other animals to entertain you while you're here.
4. What should we wear when we come to visit? This question varies, depending on what you want to do while you're here and what the weather is or has been like. If it has been raining for the entire week before your arrival, you're best off wearing boots and clothes you don't mind getting dirty. Same applies if you want to have any interaction with the animals. Our goats have been with us since they were babies, and they're very loving and interested in people. They're so loving, in fact, that they very regularly jump on guests in an attempt to hug them. That means you're likely to get dirty.
5. Speaking of goats, how can we hang out with them? Because goats like to run all over the yard and because alpacas can run really fast if they get loose (we know this from experience), we ask that you not enter the barnyard with the animals without our supervision. Small children especially need to be watched and kept from entering the yard. Some of our goats weigh as much as 200 pounds and love to jump and hug on anyone they see. We don't want anyone getting hurt or our animals running loose during your visit to our farm.
6. Why does your goat keep getting in my face? When goats encounter new people, they oftentimes get so close as to smell the breath of their new acquaintance. Consider this the goat's way of giving you a kiss. They're trying to get to know you better.
7. Why won't the alpacas come near me? Alpacas are generally more standoffish, and our alpacas came to us as rescues that we at first took in as fosters and later adopted. Because our alpacas have been moved from home to home several times in their lives (which is one reason we're now providing a forever home for them), they are slightly less trusting of strangers. That means you want to tread lightly around them, move slowly and talk softly. Any quick movements will likely scare them or send them running ... or, worse, cause them to spit on you as a form of defense.
8. I make my own (fill in the blank with whatever artisan product you might make). Would you be interested in trying to sell it in your store? The answer is "Yes!" We want to offer as many locally made items as we can in our store and on our website. We're always interested in acquiring new products and offering more diverse merchandise for our customers. Just ask. We're all ears.
9. Why is the food more expensive than most food in grocery stores? Lots of reasons. But for starters, many of the foods we sell in our store are made in small batches. That means the food-making process is specialized, very likely uses higher quality ingredients, and often costs more for production. The food makers we buy from aren't ordering jars and ingredients in massive quantities (and therefore getting huge price breaks on everything). They're not manufacturing their soups, cheeses or breads in big, streamlined factories. Instead, they're making these products one batch at a time, which can cost more, yes, but which also tastes better, has more nutritional value and fewer chemicals and preservatives, makes use of locally grown resources, and gives you the opportunity to try new, great-tasting products. Plus, if you shop from us, we can help you find out more about (and even meet) the folks who made your food.
10. Why are you here? We're happy you asked, actually. We have many reasons for what we do here on the farm. We want to do things that help to care for animals, care for our environment and care for others, as we care for ourselves. As Randy and I have aged, we've begun to realize how very important it is to leave this world a better place than it was when we arrived. Our purpose here at Dugger Family Farm is to restore this property to its original beauty and health, to harbor and house rescue animals (and to educate others about the importance of caring for all animals), and to feed our neighbors and guests well. We want to support the local food economy, help small, family-run businesses, food makers and farms grow, and, if we're lucky, make a few new friends along the way.